By Fonda Bock
USAREC Public Affairs
July 19, 2016
FORT KNOX, Ky. - Between 2,500-3,000 new recruiters join the ranks of U.S. Army Recruiting Command every year, most of whom move from installations where they had one-stop-shop access to Army Community Services.
Even though the command is geographically-dispersed, Frankie Stull, USAREC chief of Soldier and Family Assistance, said the command has the resources to take care of its more than 10,000 Soldiers and 22,500 family members across the country.
"We want to make sure those new people are aware of all our quality of life programs in advance of incurring a problem, because we have the services to take care of them," Stull said. "You don't know you need a service until you need it. They may be good right now, but six months down the road there could be an issue, and we want them to be prepared."
Taking care of families is a priority for Maj. Gen. Jeffrey Snow, USAREC commanding general.
"Families are a key part of the support system for each of our Soldiers," Snow said." A positive climate at home directly impacts our ability to maintain a positive climate at our recruiting centers.
"USAREC has put a lot of time and effort into understanding the unique needs of the families in our command and into designing programs to mitigate some of the challenges our families face while stationed far away from military installations and sometimes in remote locations. These programs are intended to support our families, and I encourage everyone to take the time to understand and take advantage of the services available to them. We are here to support you."
Every battalion and brigade is assigned a Soldier and family assistance program manager who is the point of contact for the command's various quality of life programs.
"SFAs are USAREC's equivalent of an ACS staff on a military installation," Stull said. "They are our front line resource for caring for our Soldiers and families."
SFAs manage the following programs and services:
SFAs also work with various providers in communities nationwide to ensure Soldiers and families have access to resources where they live and work.
- Army Emergency Relief
- Army Family Action Plan
- Financial Readiness Programs
- Personal Finance Counselors
- Military Family Life Consultants
- Exceptional Family Member Program
- Relocation Assistance
- Tricare Support/Beneficiary Counseling and Assistance Coordinator (BCAC) Services
- Volunteer Management
- Childcare Resources
- Family Member Employment Assistance
Additional quality of life resources:
USAREC Soldier & Family Assistance Branch Facebook - USARECSFAB facebook
USAREC website – The Family Information tab on the left links to quality of life resources, such as, childcare, the ICE Program, and the Family Resource Guide. usarec.army.mil/
Army Family Strong Resource Guide – The go-to resource for Soldiers and families to find USAREC information on entitlements, all quality of life programs and services, and links to resources. The guide can be accessed through the SFAB website, SFAB Facebook page, and the app.
Interactive Customer Evaluation program – Similar to installation ICE programs, it allows SFAs the ability to take immediate corrective action on issues. If you incur a problem, need a service not offered, or have a positive comment, submit an ICE comment card. Comments go directly to the SFAs who will respond within 48 hours on the corrective action to be taken.
ICE: Service Provider List
EFMP Systems Navigation – As a community support component of the Exceptional Family Member Program, two systems navigators are available to help families find resources for exceptional family members. They can assist with any service relating to EFMP, including locating providers, advocating for family needs, and researching local resources. The navigators are located at headquarters USAREC: Emily Hay, (502) 626-2015, Emily.firstname.lastname@example.org; and Laura Voyles, (502) 626-1080, email@example.com. The USAREC EFMP Systems Navigator Facebook page contains up-to-date information. USAREC EFMP facebook