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Recruiter Journal
Nick Harrison shows Maj. Gen. Jeffrey Snow how the new mobile platform works.
New mobile platform for tablets moving forward

By Kelli Bland
Public Affairs
August 26, 2016

FORT KNOX, Ky. -- Just five days after Human Resources Command released the Army's first secured managed tablet image, more than 180 tablets are operating on the mobile platform.

The new platform, which will be loaded onto nearly 10,000 tablets across U.S. Army Recruiting Command, allows recruiters to access mission applications to process applicants from anywhere at any time.

There are still some capabilities the HRC team is building, but most functions are available to recruiters with the new image. The ability to capture fingerprints is expected to be added in about six months.

"We will provide new functionality and capabilities as we build them," said Col. Ed Prem, director of HRC's Personnel Information Systems Directorate. "We now have the capability to centrally manage the tablets, remotely updating and pushing new functionality without physically touching the machine."

Maj. Gen. Jeffrey Snow, USAREC's commanding general, personally thanked Prem and his team today, saying, "I appreciate how much you do and continue to do. Your efforts here have real potential to greatly enhance our recruiting capabilities."

Snow reiterated the importance of educating the force regarding the use of the new system and how to seek help when needed.

"Many people aren't aware that we have a service desk available to help recruiters with any technical issues," Prem said. "If they call us, we can resolve their issues quickly. This also allows us to identify any trends and fix systemic problems."

The PERSIND IT Service Desk can be reached at (502) 613-7777 or usarmy.knox.hrc.mbx.it-help-desk@mail.mil for assistance with laptop or tablet technical issues.

For additional information on the release of the new mobile platform, read the first story on the subject at http://www.usarec.army.mil/hq/stories/20160822_77.html.


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